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Terms & Conditions

Terms & Conditions Page

Your satisfaction in our security solutions and services are guaranteed. Emergency Locksmith Melbourne is the number 1 locksmith in Melbourne that provides our customers with exemplary service, satisfaction guaranteed. We protect homes, families, businesses, and automobiles providing the best security solutions & services.

Parts and Services

At Emergency Locksmith Melbourne, all the products and services that we offer are covered with 30 days guarantee. Should something go wrong, you can rely on us to make it right, or your money will be refunded. Most of the products also are covered with a manufacturer’s warranty, as well.

Quality Labour

Our locksmiths are highly experienced technicians who provide professional services. We provide our customers with a 90-day warranty on all labour performed by our locksmiths. Should you have a problem with the quality of work done, or should a problem arise due to our workmanship, you have the satisfaction and security of knowing that we will make it right at no extra cost for 90 days after the completion of our workmanship.

Safe and Secure Services

When you choose us, you get professional locksmith services. Each of our technicians can be identified by a well-marked car, and they arrive with proper identification, as well as their credentials. Our technicians are also professionally attired and pleasant in all services and interactions with our customers.

We provide our customers with the best solutions in security with no obligation to accept our suggestions or hire us to complete their security services.

All parts are covered by a manufacturer warranty. Should a part fail within the covered, warranty time frame, the manufacturer will need to be contacted for a claim to be made. If the product fails within the 30-day Locksmiths Melbourne warranty period, we will go to the site and replace the product. We do not cover the labour to replace the part as the failure is the part itself and not the fault of our workmanship.

Terms & Conditions

Emergency Locksmith Melbourne acknowledges the customer as the person or business that hires its services. In particular, if Emergency Locksmith Melbourne is hired by a managing agent to complete work, and is hired on behalf of a third party, we will deem the “customer” as the managing agent, and thus, the agent will be responsible for the account.

Our services include any repair or maintenance work.

  1. The Terms and Conditions that are outlined in the Customer’s order will not apply to any contract made with Emergency Locksmith Melbourne unless the Customer and Company have agreed in writing before the date of a contract.
  2. Emergency Locksmith Melbourne guarantees your security issue will be promptly repaired and correctly fixed, initially. If there is damage to a lock or security device, or the quality of repair is hindered, a product replacement may be necessary.
  3. Our rates are competitive, and we provide fast response times, arriving at your property to provide home, car, or business locksmith services within a reasonable time frame.
  4. Our technicians are certified and arrive in well-marked vehicles and are professionally attired. Each of our technicians is properly trained, hold a valid security license and are insured.
  5. Our customers’ safety is our number one priority, which is why our technicians provide proof of ID and their security license when they arrive at a property.
  6. We provide estimates and accept orders subject to the availability of goods. While we do our very best to complete each order on time, should we be unable to perform or get delayed due to some unavoidable circumstances, we shall not be held accountable.
  7. Emergency Locksmith Melbourne will not be held liable in respect to any products supplied or services rendered unless the Customer contacts us in writing within seven days of the delivery of goods and services, notifying us of any faults.
  8. Any products supplied by us and the materials used in completing services for the Customer will remain the property of Emergency Locksmith Melbourne until payment is received in full.
  9. Payment terms for Emergency Locksmith Melbourne approved account Customers are 30 days from the date of the invoice.
  10. Late payments will be subject to an overdue fee (contact us for more details).
  11. Any products correctly supplied and accepted will be subject to a handling or restocking fee if returned.
  12. Goods accepted for return must be in good and resalable condition.
  13. Non-stock items ordered by the Customer are not eligible for returns.
  14. Any disagreements or queries regarding an invoice needs to be in writing to Emergency Locksmith Melbourne within seven days of the invoice date.

We are a quality locksmith company offering prompt services at affordable rates. For more information on our services or for an upfront quote for the service that you require, please contact us at the number below.

Call Emergency Locksmith Melbourne at 03 4444 2495.